Zlofy India understands the importance of customer satisfaction and has established a clear Refund and Cancellation Policy. Orders can be canceled within a limited timeframe after placement, typically within 24 hours. Once the order enters production or dispatch stages, cancellation requests may not be accepted, especially for customized products.

Due to the nature of furniture products, returns are generally not accepted unless there is a valid issue such as damage during delivery or incorrect product delivery. Customers are required to report such issues promptly and provide supporting evidence such as photographs or videos for verification.

Refunds are processed only after the reported issue has been reviewed and approved by the company. Once approved, the refund will be initiated and credited to the original payment method within a specified period.

Certain situations do not qualify for refunds, including minor variations in color or finish, changes of mind after delivery, or orders for customized or made-to-order products. In eligible cases, Zlofy India may offer a replacement instead of a refund, depending on the situation.

For any cancellation, refund, or return-related queries, customers are encouraged to contact the support team through the provided contact details. Zlofy India is committed to resolving issues in a fair and transparent manner while maintaining high standards of service.